Accessing Microsoft Teams

The Centre for Academic Excellence mostly uses Microsoft Teams to conduct appointments. Here's what you can expect in a Teams appointment with us. 

Troubleshooting Teams

If you're new to Teams, keep reading below. But if you're having trouble logging in or your call doesn't seem to connect, check out this handy guide from our IT Department. 

Using Microsoft Teams

There are two ways to access Teams:

1. Download the Application: Download Teams directly to your computer or phone/tablet from the Microsoft Teams website. HINT: Download the correct version - Desktop for Windows/Mac (preferred) or Mobile for phones or tablets.

 a screenshot of the "Download Microsoft Teams" page. An arrow points between the "Download for desktop" and "Download for mobile" options

2. Online Browser - Teams can also be accessed online. We recommend using Google Chrome or Microsoft Edge. 

a screenshot of Sign in page to access Teams. A sample email is listed in the box where you input your myTyndale email address.

Log in using your myTyndale username and password. (If you are logged in with a different account, log out and close your app/browser before trying to log in again.) 

Your Appointment

  1. Click the "Chat" button on the left side of your Teams dashboard. It has a "speech bubble" icon. a screenshot of the Teams dashboard. An arrow points to the "Chat" button.
  2. Wait for your Consultant to message you. Respond to let them know you are ready.a Writing Consultant's message to a student asking if they are ready to meet, and the student respond that they are ready.
  3. Your Consultant will call you after they receive your reply. A pop-up window will appear with their name. Click the "Video Cameera" icon (or, if you don't have a webcam, the "telephone" icon). 

 a screenshot of part of the "someone is calling you" feature on Teams. Arrows point to the video camera and telephone buttons.

Sharing Documents on Teams

HINT: You can send documents ahead of your appointment to the appropriate email address. For Writing/Tutoring appointments, you can also attach your document to your appointment booking on WC Online. 

  1. Select the attachment icon (the paperclip) in the chat box. a screenshot of how to attach a document to a Teams call. An arrow points to the paperclip "Attach" button.
  2. Select "Upload from my computer" and choose your file. a screenshot of the menu that opens from the "Attach" button. An arrow points to the "Upload from my computer" option.
  3. Allow permission to edit. Before sending the document, click the little dropdown below the filename that says, "Anyone with the link can view." a screenshot of a document attached before submission. An arrow points to a dropdown that reads "Anyone with this link can view"
  4. Change the edit settings. Click the "People currently in this chat" and the "Allow editing" buttons. Then click "Apply" to confirm the changes. If done correctly, the dropdown should now read, "People currently in this chat with the link can edit."a screenshot of the edit features when attaching. Arrows point to "People currently in the chat" and the "Allow editing" checkbox.
  5. Send your document by clicking the "Enter" key or the little paper airplane button. a screenshot of an attachment ready to send. Arrows point to the "People currently in this chat with the link can edit" dropdown and the paper airplane "Send" button. the link