Make sure you are logged into your Tyndale account
Click the profile icon on the top-right of Microsoft Teams, make sure you are logged into your @mytyndale.ca or @tyndale.ca account.
If not, sign out, close the Teams window, and sign in again.
Test your audio and video settings ahead of time
Click on your profile picture, go to Settings and then the Devices tab, make sure you have a camera and/or microphone selected from the dropdown box, and click Make a test call to test your selected settings. Make sure your voice can be heard and/or your camera is displaying properly.
Make sure you are in the Chat tab to avoid missing messages
Microsoft Teams does not start in the Chat tab on first use, make sure to go there and check that you have not already received any messages.
If using a VPN (Virtual private Network), make sure it is turned off before making a call on Microsoft Teams
(Mac) Make sure Microsoft Teams has permission to access your camera and microphone
Your first login should prompt you to give permission to your camera/microphone/screen, but if not try the following:
In the top left of your desktop, go to the Apple Menu, then select System Preferences
Click the “Security & Privacy” icon
Click the “Privacy” tab
Click the little padlock in the bottom left (if necessary)
Go through the “Accessibility,” “Camera,” “Microphone,” and “Screen Recording” tabs and check the “Microsoft Teams” boxes
Close. Logout/exit Teams. Reopen and then try again.
Error: “To re-enable the application the tab needs to be refreshed.”
Google Chrome (Note: This will log you out of ALL websites where you have automatic login enabled)
Click the “More” button (3 dots in the top right corner)
Click More tools > Clear browsing data
Choose “All time” for time range
Check the “cookies and other site data” and “Cached images and files” boxes
Click Clear data
Close your browser
Apple Safari
Go to “Safari Preferences”
Privacy
Uncheck the option next to “Prevent cross-site tracking”